Store Terms of Use

Payment:

1. We serve both individuals and legal entities.

2. The prices indicated for the goods do not include delivery and installation.

3. When placing an order through this website, filling in the required data, indicating the type and quantity of the goods to be ordered, you have the opportunity to pay for the goods using the payment tools built into the Internet application, by bank transfer. The invoice is prepared electronically and is valid without a signature. After receiving the payment, we will send you an electronic delivery note and inform you about the status of the order both electronically and in the form of a text message to the specified mobile phone number. The Seller ensures the delivery of the goods within 14 business days from the receipt of payment for the goods, coordinating the delivery time with the Buyer.

4. The Buyer has the right to refuse the goods within 14 calendar days from the moment of receipt of the Goods by sending a letter of refusal to the Seller. The Seller shall send the letter of refusal form to the Buyer by e-mail at the Buyer's request. The Buyer shall be obliged to return the goods to the Seller within 7 days after sending the letter of refusal. All expenses incurred in connection with sending the goods back to the Seller shall be borne by the Buyer.

5. Section 12, Part Six of the Consumer Rights Protection Law of the Republic of Latvia stipulates that "the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal". The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or to withhold compensation in the event that the goods are damaged, due to careless handling of the goods during use or failure to follow the instructions, if the original packaging of the goods has been lost or if its packaging is significantly damaged.

6. By entering the required information when placing an order, the Buyer confirms that he/she has read and agrees that the data provided by him/her is used so that the Seller can accept the Buyer's order and deliver the goods in accordance with the requirements of the legislation of the Republic of Latvia. By entering the information, the Buyer agrees that notifications related to the processing of the Buyer's order will be sent to the specified e-mail address.

Delivery of goods:

You will be able to choose the most convenient and nearest delivery location or point during the order process. You will be able to conveniently view all the nearest delivery locations on the map or choose delivery to the delivery address you specified.

The delivery of goods is processed automatically as soon as we receive payment for the purchase.

The speed of package delivery depends on the courier service provider.

We cooperate with: Latvian Post.

2. Parcel machines. Delivery to all Latvijas Pasts parcel machines 2.00 euros.

For additional questions, write to info@swimhaus.lv or call +371 26982515.

Product return/exchange/warranty

If the product ordered from the swimhaus.lv online store does not match the description, is not of satisfactory quality, or does not meet the specified product parameters, you can return it or exchange it within 14 days from the date of receipt of the shipment. You can return the product together with the delivery note, purchase document, and a statement of the reasons for returning the product.

Please contact us in advance via email/whatsapp: +37126982515 to notify us of the return of the item.

Upon receipt of the customer's returned goods, the following conditions will be evaluated:

The returned item must not be used. It must be in the original packaging sent by the seller.

The item must be packaged in a way that prevents damage. If you choose to send via courier, the item must be packaged securely to prevent damage during delivery.

If you choose to return the item via Latvijas Pasts parcel machines, please call the info phone number indicated in the contacts in advance and clarify with the company employee which parcel machine/parcel box you plan to send the returned item to.

As soon as we receive the returned shipment, we will inspect the item and refund the payment in full or, as agreed with the buyer, send another item instead.

When returning goods, please provide the following address:

Engures Street 9 – 21, Jurmala, LV-2016 Tel. no. +371 26982515

If the Seller of the Goods determines that the Customer has used the goods and that they are no longer in 100% saleable condition and appearance, then the money will not be returned. If the conditions were met, then the Seller of the Goods is obliged to immediately, no later than within 30 days from the date of receipt of the consumer's written refusal, refund to the consumer the amount of money paid for the goods, thing or service until the moment of termination of the contract. The manufacturer, seller or service provider has the right not to refund to the consumer the amount of money paid for the goods or thing until the consumer has returned the goods or thing or has not submitted documents confirming the return or shipment of the goods or thing.

You will receive your money within 1 week after returning the item (excluding shipping costs). The costs of returning the item – postal, courier or transport – must be covered by the customer.

We will review the problem and agree on the most beneficial solution for you. The product will not be replaced or repaired if the damage occurred due to non-compliance with the instructions and rules of use.

Privacy policy

Contents

1. Introduction

2. What is personal data?

3. Purpose of processing personal data

4. Lawfulness of processing personal data

5. Processing of special categories of personal data

6. Website visits and cookie processing

7. Notifications

8. Recipients of personal data

9. Duration of storage of personal data

10. Data security

11. Your rights

12. How to contact us

1. Introduction

Limited Liability Company SIA SwimHaus (hereinafter referred to as “we” or “SH Management”) is a commercial company registered in the Republic of Latvia, engaged in the retail sale of sporting goods.

2. What is personal data and how we process it

Personal data is any information relating to an identified or identifiable natural person (data subject). Personal data includes any information from which a person can be identified, directly or indirectly, such as the name, surname, personal identification number, residential address or physical location of that person, factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person, and other similar information which characterizes the person concerned and allows him or her to be identified, directly or indirectly.

With respect to your personal data, we are the data controller, which determines the purposes and means of processing personal data, except for the execution of leasing transactions, where we, in accordance with the contract concluded with the leasing company, act as the data processor.

3. Purpose of processing personal data

We process personal data for the following purposes:

Registration of permanent members.

Membership in our shopping club gives its members the opportunity to purchase goods at a discount, take advantage of special offers, as well as take advantage of special offers from our cooperation partners. To register as a club member and receive a membership card, we ask you to provide your name, surname and phone number. We need this data to identify club members and contact them. Without submitting this data, membership in the club is not possible. By filling out the registration application, a club member can apply to receive commercial communications. If a club member has agreed to receive commercial communications, we send them using the communication method specified by the club member.

Sale of goods.

For this purpose, we collect personal data only if the goods are purchased through the online store, or the payment for the goods is made by bank transfer or the receipt of the goods is made on the basis of an authorization. In such a case, we process personal data to identify the customer and prepare a payment document (if the payment is made by bank transfer); to submit a declaration to the State Revenue Service (in the case of cash settlement), or to identify the person authorized to receive the goods on behalf of another person. Personal data is also processed in other cases related to the sale of goods - for example, if the buyer contacts us with a claim for non-conformity of the goods, referring to the Consumer Rights Protection Law; for settlement administration, including debt recovery and collection (if the goods are purchased with post-payment), for reviewing and processing buyer claims, and in similar cases.

Delivery of goods.

If the customer wishes to receive a delivery service, we ask for the customer's name, surname, delivery address and telephone number. If we choose to deliver the product using a third-party service, we transfer this data to the service provider.

Requests.

Upon receipt of a relevant request, we provide information to state administrative institutions and operational entities in the cases and to the extent specified in regulatory enactments.

Employee selection.

We process the data of persons who have expressed their desire to apply for vacant positions in our company. The data obtained during the employee selection process is used only to assess the applicant's suitability for the position (qualifications, experience, etc.). We do not request data that is not relevant to the performance of the intended work or is not related to the applicant's suitability for this position. We also do not request information that is not necessary for the assessment of suitability for the position, and we comply with the restrictions set out in the Labor Law regarding the request for information. We obtain references from previous workplaces only if the applicant has given prior written consent. The personal data of applicants are processed in accordance with the terms and conditions set out in this policy.

Other cases.

We process personal data in special cases not previously specified, in which the data subject is informed of the purpose of the data processing at the time of data collection. For example, from time to time we organize surveys, customer days, and similar events, within the framework of which personal data may be processed. Personal data is also processed in exceptional cases to protect the vital interests of the data subject or a third party.

4. Lawfulness of processing personal data

We process personal data only for legitimate purposes, i.e. if at least one of the following grounds can be identified:

· the processing of personal data is necessary for the performance of a contract to which the data subject is a party, or where the data subject is a contact person, representative, agent, or similar of the contracting party, or in order to take steps at the request of the data subject prior to entering into a contract;

· processing is necessary for the purposes of our legitimate interests or those of a third party, except where the interests or fundamental rights and freedoms of the data subject which require protection of personal data override such interests, in particular where the data subject is a child;

· the data subject has given consent to the processing of his or her personal data for one or more specific purposes;

· processing is necessary for compliance with a legal obligation to which we are subject;

· processing is necessary to protect the vital interests of the data subject or another natural person.

5. Processing of special categories of personal data

Special categories of personal data are data revealing a person's race or ethnicity, political opinions, religious or philosophical beliefs or trade union membership, and genetic data, biometric data for the unique identification of a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation.

As a data controller, we do not process special categories of data of our clients. The only exception may be made if processing is necessary to protect the vital interests of the client (for example, due to a sudden deterioration in the client's health, it is necessary to call an ambulance, and in similar emergency situations).

In cases provided for by the Labor Law and other regulatory enactments, we process special categories of data of applicants for vacant positions in our company. For example, we have the right to require an applicant to undergo a health examination to ensure their suitability for the intended job.

In connection with the execution of leasing transactions, we, as a personal data processor, process certain special categories of personal data on behalf of and in the interests of the leasing company as a data controller. For example, in connection with the amount of income, information may be requested about pensions and benefits received, which in turn may directly or indirectly indicate the health status of the data subject.

6. Website visits and cookie processing

The Plash.lv website uses cookies. Cookies are small files of letters and numbers that we store in your browser or on the hard drive of your device. There are different types of cookies that we use for different purposes; however, in general, cookies help us distinguish you from other website users. This way, we can make it easier for you to use the website and improve our website. You can block the use of cookies at any time by activating the settings of your browser that allow you to refuse the use of some or all cookies. However, if you block the use of cookies, part of the website may be inaccessible or function insufficiently. The cookie processing rules are available here: https://swimhaus.lv/ .

Our website may contain links to third-party websites. These third parties have their own privacy policies, which are in no way related to us. RK Management SIA is not responsible for the terms of use of these websites and their privacy policies.

7. Notifications

Communication via WhatsApp and email:

We may use the phone number and email address you provide to contact you via WhatsApp or email platform, if necessary, to assist you with the purchase process, remind you of pending purchases, answer questions about products or services, and provide other support services related to your purchase or our offerings.

Such communication will only be made after receiving your consent, which you can withdraw at any time.

You have the right to opt out of receiving such messages at any time by contacting us or using the opt-out mechanisms available on WhatsApp and email platforms.

8. Recipients of personal data

We use services provided by third parties to help us conduct and administer our business. These include third parties such as credit institutions in connection with the payments to be made; our information technology and database maintainers and their administration service providers; cloud computing service providers; legal, accounting and auditing service providers; debt collection companies; document copying, scanning and destruction service providers; third parties through whom we send commercial and other notifications and information; a security company that has access to video surveillance recordings; third parties that provide prizes in our competitions and lotteries; third parties that conduct customer surveys on our behalf and compile the results of these surveys. In each specific case, we only provide the data processor with the amount of your data that is necessary for the relevant purpose and task. The data is processed only for this purpose and task, and it is protected in accordance with the requirements of the Regulation and other applicable laws and regulations. After the goal is achieved or the task is completed, your data is permanently deleted, with an audit trail of the deletion being maintained.

In addition to the above, we transfer your data to persons specified in external regulatory enactments in the manner and to the extent provided for by the relevant regulatory enactment (e.g., the State Revenue Service, law enforcement agencies, courts, etc.). We may also transfer your data to third parties in cases specified in regulatory enactments to protect our legitimate interests (e.g., when applying to court for debt collection, etc.)

9. Duration of storage of personal data

We store your data for no longer than is necessary for the purposes of processing it. The data is stored as long as:

· the agreement reached or the contract concluded between us is valid, and as long as one of the parties to the agreement or contract can exercise its legitimate interests (for example, submit claims and applications, bring a lawsuit, etc.);

· data processing is necessary for us to comply with legal obligations to which we are subject;

· data processing is necessary to protect your vital interests or those of a third party;

· Your consent to the relevant processing of personal data is valid, unless there is another lawful basis for processing personal data.

After the above circumstances cease, your personal data will be permanently deleted.

10. Data security

We take the security of your personal data seriously. Plash.lv has taken the necessary measures to ensure adequate protection of personal data. We use various technologies and procedures to ensure the security of personal data storage to protect your personal data from unlawful access, use or disclosure. However, please note that no data transmission over the Internet can be guaranteed to be absolutely secure. We ask that you independently assess the risks associated with the confidentiality of information in each individual case, which you will have to assume if you decide to transfer any information containing personal data to us via the Internet.

11. Your rights

The Regulation provides for a number of rights that you can exercise at any time by contacting us. We are committed to ensuring that you can exercise these rights and to fulfilling the obligations of a controller or processor of personal data set out in the Regulation and other regulatory enactments.

You have the right to obtain from us confirmation as to whether or not your data is being processed, and if so, to access your data and receive the following information about it: the purposes of data processing; categories of personal data; recipients of personal data; duration of storage of personal data or the criteria by which the duration of storage is determined.

You have the right to request that we correct your data if it is inaccurate.

You have the right to request the erasure of your data, and we will comply with this request without delay if at least one of the following conditions applies:

· the data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;

· You withdraw your consent to the processing of data, and if there is no other legitimate basis for its processing;

· if the processing of data is based on our or a third party's legitimate interests, there is no overriding legitimate basis for the processing;

· You object to the processing of your data for direct marketing purposes;

· if the data has been processed unlawfully;

· to ensure compliance with a legal obligation imposed on us by law;

· if your data was collected in connection with the provision of information society services.

You have the right to request that we restrict the processing of your data. We will comply with this request without delay if at least one of the following circumstances applies:

· if you dispute the accuracy of the data – for a period during which we can verify the accuracy of your data;

· if the processing is unlawful, but you object to the deletion of the data and instead request the restriction of the use of the data;

· we no longer need your data, but you need it to establish, exercise or defend legal claims;

· You have objected to the processing of your data based on our legitimate interests or those of a third party, pending verification that our legitimate reasons override your legitimate reasons.

You have the right, on grounds relating to your particular situation, to object at any time to processing of your personal data based on our or a third party's legitimate interests. In such a case, we will no longer process your data unless we demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims.

As stated above, you have the right to request restriction of the processing of your data and to object to the processing of your data. However, please note that if we are not entitled to take the relevant action as a result of exercising these rights, this may make it impossible or limit your ability to achieve the desired result. Therefore, before making a decision to restrict the processing of your personal data or to object to the processing, please contact us to clarify all the issues of interest to you and to remove any ambiguities, and to make a well-considered decision.

If you believe that your personal data is being processed unlawfully, unreasonably, or otherwise violates the requirements of the Regulation or other regulatory enactments, or if you have any questions or concerns about the processing of your personal data, please do not hesitate to contact us with a relevant application, submission or complaint. We will provide answers to all questions of interest to you and eliminate any errors made, if any.

If you believe that your personal data is being processed unlawfully, unreasonably, or its processing otherwise violates the requirements of the Regulation or other regulatory enactments, you have the right to file a complaint with the State Data Inspectorate.

12. How to contact us

You can contact us:

· in writing, by sending correspondence to the address of SwimHaus Ltd., Engures Street 9 – 21, Jūrmala, LV-2016;

electronically, via e-mail info@swimhaus.lv;

CONTACTS:

Name SwimHaus SIA
Registration number 40203695209

Email info@swimhaus.lv

Address Engures Street 9–21, Jurmala, LV-2016

Bank AS "Swedbank"

SWIFT Code: HABALV22

Account no. LV06HABA0551063282903