Store Terms of Use

Payment:

1. We serve both natural and legal persons.

2. The prices indicated for goods do not include delivery and installation.

3. By placing an order through this website, filling in the required data, indicating the type and quantity of goods to be ordered, you have the opportunity to make a payment for the goods using the payment tools integrated into the online store, by bank transfer. The invoice is prepared electronically and is valid without a signature. After receiving the payment, we will send you the invoice electronically and inform you about the order status both electronically and via SMS to the specified mobile phone number. The Seller ensures delivery of goods within 14 working days from the date of receipt of payment for the goods, agreeing on the delivery time with the Buyer.

4. The Buyer has the right to withdraw from the goods within 14 calendar days from the moment of receipt of the Goods, by sending a letter of withdrawal to the Seller. The Seller sends the withdrawal letter form to the Buyer by e-mail upon the Buyer's request. The Buyer is obliged to return the goods to the Seller within 7 days after sending the letter of withdrawal. All expenses incurred in connection with sending the goods back to the Seller are borne by the Buyer.

5. Article 12, Sixth Paragraph, of the Consumer Rights Protection Law of the Republic of Latvia states that "the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal". The Seller reserves the right to refuse the Buyer the right of withdrawal or to withhold compensation if the goods are damaged, treated carelessly during use or not following the instructions, if the original packaging of the goods is lost or if its packaging is significantly damaged.

6. By entering the necessary information when placing an order, the Buyer confirms that they have read and agree that the data provided by them will be used so that the Seller can accept the Buyer's order and deliver the goods in accordance with the requirements of LR legislation. By entering the information, the Buyer agrees that notifications related to the processing of the Buyer's order will be sent to the specified e-mail address.

Delivery of goods:

You can choose the most convenient and closest delivery location or point during the order placement process. You will be able to easily view all the nearest delivery locations on the map or choose delivery to your specified delivery address.

The delivery of goods is processed automatically as soon as we receive payment for the purchase.

The speed of package delivery depends on the courier service provider.

We cooperate with: Latvijas Pasts.

2. Parcel lockers. Delivery to all Latvijas Pasts parcel lockers for 5.00 euros.

For additional questions, write to info@swimhaus.lv or call +371 20326367.

Return/exchange/warranty of goods

If the product ordered in the swimhaus.lv online store does not correspond to the description, is of unsatisfactory quality, or does not meet the specified product parameters, you can return or exchange it within 14 days from the date of receipt of the shipment. You can return the product together with the invoice, proof of purchase, and an application stating the reasons for returning the product.

Please contact us in advance via email/WhatsApp: +371 20326367, to inform us about the return of the product.

Upon receipt of the returned goods, the following conditions will be evaluated:

The returned product must not have been used. It must be in the seller's original packaging.

The product must be packaged so that it is not damaged. If you choose to send it via courier service, the product must be securely packaged to prevent damage during delivery.

If you choose to return the product via Latvijas Pasts parcel lockers, please call the contact info phone number in advance to clarify with a company employee to which parcel locker/parcel pickup point you plan to send the returned product.

As soon as we receive the returned shipment, we will inspect the product and refund the payment in full or, in agreement with the buyer, send another product in its place.

When returning goods, please provide the following address:

Engures iela 9 – 21, Jūrmala, LV-2016 Tel.nr. +371 20326367

If the Seller of the Goods determines that the Client has used the product and it is no longer in 100% saleable condition and appearance, the money will not be refunded. If the conditions were met, the Seller of the Goods is obliged to refund the consumer the amount of money paid for the product, item or service without delay, no later than within 30 days from the date of receipt of the consumer's written withdrawal. The manufacturer, seller or service provider has the right not to refund the consumer the amount paid for the product or item until the consumer has returned the product or item or has not submitted documents confirming the return or dispatch of the product or item.

You will receive the money within 1 week after returning the product (excluding the delivery fee). Expenses for returning the product – postage, courier or transport – must be covered by the customer.

We will review the problem and agree on the most favorable solution for you. The product is not exchanged or repaired if damages have occurred due to non-compliance with the instructions for use and conditions.

 

Privacy Policy

Content

1. Introduction

2. What is personal data

3. Purpose of personal data processing

4. Legality of personal data processing

5. Processing of special categories of personal data

6. Website visits and cookie processing

7. Notifications

8. Recipients of personal data

9. Personal data storage duration

10. Data security

11. Your rights

12. How to contact us

1. Introduction

SIA SwimHaus (hereinafter – we or SH Management), a limited liability company, is a commercial company registered in the Republic of Latvia, engaged in the retail trade of sports goods.

2. What is personal data and how do we process it

Personal data is any information relating to an identified or identifiable natural person (data subject). Personal data includes any information by which a person can be directly or indirectly identified, such as the name, surname, personal code, address of residence or actual location of the mentioned person, physical, physiological, genetic, mental, economic, cultural, or social identity factors characterizing this person, and other similar information that characterizes the relevant person and allows direct or indirect identification.

Regarding your personal data, we are the data controller who determines the purposes and means of personal data processing, except for lease transactions where, in accordance with the agreement concluded with the leasing company, we act as a personal data processor.

3. Purpose of personal data processing

We process personal data for the following purposes:

Registration of permanent members.

Membership in our shopping club gives its members the opportunity to purchase goods at a discount, use special offers, and also use the special offers of our cooperation partners. To register as a club member and receive a membership card, we ask for your name, surname, and phone number. This data is necessary for us to identify club members and contact them. Without submitting this data, membership in the club is not possible. By filling out the registration application, the club member can subscribe to commercial communications. If the club member has agreed to receive commercial communications, we send them using the communication method specified by the club member.

Sale of goods.

For this purpose, we collect personal data only if goods are purchased through the online store, or payment for goods is made by bank transfer, or goods are received on the basis of a power of attorney. In such a case, we process personal data to identify the client and prepare a payment document (if payment is made by bank transfer); to submit a declaration to the State Revenue Service (in case of cash payment), or to identify the person authorized to receive goods on behalf of another person. Personal data is also processed in other cases related to the sale of goods – for example, if the buyer contacts us with a claim regarding non-conformity of goods, referring to the Consumer Rights Protection Law; for administration of settlements, including debt recovery and collection (if the goods are purchased with post-payment), processing and handling of buyer claims, and similar cases.

Delivery of goods.

If a client wishes to receive a goods delivery service, we ask for the client's name, surname, delivery address, and phone number for this purpose. If we choose to deliver the goods using the services of a third party, we transfer this data to the service provider.

Requests.

Upon receiving a relevant request, we provide information to state administrative authorities and operational entities in the cases and to the extent specified in regulatory acts.

Employee selection.

We process the data of individuals who have expressed a desire to apply for vacant positions in our company. The data obtained during the employee selection process is used only to evaluate the applicant's suitability for the position (qualifications, experience, etc.). We do not request data that is not related to the performance of the intended work or is not related to the applicant's suitability for the position. We also do not request information that is not necessary for evaluating suitability for the position, and we adhere to the restrictions on information requests specified in the Labor Law. References from previous workplaces are obtained only if the applicant has previously given written consent. Applicants' personal data are processed in accordance with the terms and conditions outlined in this policy.

Other cases.

We process personal data in special cases not previously specified, informing the data subject about the purpose of data processing at the time of data acquisition. For example, from time to time we conduct surveys, customer days, and similar events, within which personal data processing may take place. Personal data processing is also carried out in emergency cases to protect the vital interests of the data subject or a third party.

4. Legality of personal data processing

We process personal data only for lawful purposes, i.e., if at least one of the following grounds exists:

·         The processing of personal data is necessary for the performance of a contract to which the data subject is a party, or the data subject is a contact person, representative, attorney, or similar, of the contracting party, or for taking steps at the request of the data subject prior to entering into a contract;

·         Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child;

·         The data subject has given consent to the processing of his or her personal data for one or more specific purposes;

·         Processing is necessary for compliance with a legal obligation to which we are subject;

·         Processing is necessary in order to protect the vital interests of the data subject or of another natural person.

5. Processing of special categories of personal data

Special categories of personal data are data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation.

As a data controller, we do not process special categories of data of our clients. The only exception may be allowed only if processing is necessary to protect the client's vital interests (for example, due to a sudden deterioration of the client's health, it is necessary to call emergency medical assistance, and in similar emergency situations).

In cases provided for in the Labor Law and other regulatory acts, we process special categories of data of applicants for vacant positions in our company. For example, we have the right to request that the applicant undergo a health examination to confirm their suitability for the intended work.

Regarding the processing of lease transactions, we, as a personal data processor, process certain special categories of personal data on behalf and in the interests of the leasing company as a data controller. For example, in connection with the amount of income, information about received pensions and benefits may be requested, which, in turn, can directly or indirectly indicate the data subject's health status.

6. Website visits and cookie processing

Cookies are used on the plash.lv website. Cookies are small files of letters and numbers that we store in your browser or on your device's hard drive. There are different types of cookies that we use for different purposes; however, in general, cookies help us distinguish you from other website users. This way, we can make it easier for you to use the website and improve our website. You can block the use of cookies at any time by activating your browser settings that allow you to refuse some or all cookies. However, if you block the use of cookies, part of the website may be inaccessible or function inadequately. The terms of cookie processing are available here: https://swimhaus.lv/.

Our website may contain links to third-party websites. These third parties have their own privacy policies, which are in no way associated with us. RK Management SIA bears no responsibility for the terms of use of these websites and their privacy policies.

7. Notifications

Communication using WhatsApp and email:

We may use the phone number and email address you provide to contact you via WhatsApp or email platform, if necessary, to assist you in the purchase process, remind you of unfinished purchases, answer questions about products or services, and provide other support services related to purchases or our offers.

Such communication will only take place after obtaining your consent, which you can withdraw at any time.

You have the right to opt out of receiving such messages at any time by contacting us or by using the opt-out mechanisms available on WhatsApp and email platforms.

8. Recipients of personal data

We use services provided by third parties that help us conduct and administer business activities. These are third parties such as credit institutions in connection with payments; maintainers of our information technology and databases and their administration service providers; cloud computing service providers; legal service, accounting and audit service providers; debt collection companies; document copying, scanning and destruction service providers; third parties with whose help we send commercial and other types of notifications and information; a security company that has access to video surveillance recordings; third parties that provide prizes in our contests and lotteries; third parties that conduct customer surveys on our behalf and compile the results of these surveys. In each specific case, we submit only the amount of your data to the data processor that is necessary for the respective purpose and task. Data is processed only for this purpose and task, it is protected in accordance with the requirements of the Regulation and other applicable regulatory acts. After achieving the goal or completing the task, your data is permanently deleted, and an audit trail of the deletion is maintained.

In addition to the above, we transfer your data to persons specified in external regulatory acts in the manner and to the extent provided for by the relevant regulatory act (for example, to the State Revenue Service, law enforcement agencies, courts, etc.). We may also transfer your data to third parties in cases provided for in regulatory acts to protect our legitimate interests (for example, by filing a lawsuit for debt collection, etc.)

9. Personal data storage duration

We store your data no longer than necessary for the purposes of its processing. Data is stored as long as:

·         the agreement reached between us or the concluded contract is valid, and as long as one of the parties to the agreement or contract can realize its legitimate interests (for example, submit claims and applications, file a lawsuit, etc.);

·         data processing is necessary for us to fulfill legal obligations applicable to us;

·         data processing is necessary to protect your vital interests or those of a third party;

·         your consent to the relevant personal data processing is valid, if there is no other lawful basis for personal data processing.

After the above-mentioned circumstances cease, your personal data is irreversibly deleted.

10. Data security

We approach the security of your personal data responsibly. Plash.lv has taken the necessary measures to ensure adequate personal data protection. We use various technologies and procedures to ensure the security of personal data storage to protect your personal data from unauthorized access, use or disclosure. However, please note that absolute security cannot be guaranteed for any data transmission over the internet. Please independently evaluate the risks associated with information confidentiality in each individual case, which you will have to assume if you decide to transmit any information containing personal data to us via the internet.

11. Your rights

The Regulation provides a number of rights that you can exercise at any time by contacting us. We undertake to provide you with the opportunity to exercise these rights and fulfill the obligations of the personal data controller or processor provided for in the Regulation and other regulatory acts.

You have the right to receive confirmation from us as to whether your data is being processed, and if so, to access your data and receive the following information about it: the purposes of data processing; categories of personal data; recipients of personal data; duration of personal data storage or criteria for determining the storage duration.

You have the right to ask us to rectify your data if it is inaccurate.

You have the right to request the erasure of your data, and we will fulfill this request without delay if at least one of the following conditions applies:

·         the data is no longer necessary in relation to the purposes for which it was collected or otherwise processed;